Contact Us
Our dedicated support team is available to assist you with account inquiries, gameplay questions, responsible gaming concerns, and technical issues. We maintain strict compliance with Australian gambling regulations and are committed to providing prompt, professional assistance across all communication channels.
Primary Support Channels
| Contact Method | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | 24-48 hours |
| Live Chat | Available via player dashboard | 5-15 minutes |
| Telephone | 1800 040 090 | Immediate |
Department-Specific Assistance
- Account Management & Verification – Address login issues, profile updates, and identity verification requirements under Australian identity regulations
- Responsible Gaming & Self-Exclusion – Access betting limits, deposit controls, and self-exclusion options compliant with ILGA standards
- Payments & Withdrawals – Resolve deposit failures, withdrawal delays, and payment method inquiries
- Technical Support – Report bugs, compatibility issues, and mobile application problems
- Complaints & Disputes – Formal resolution procedures under Australian Consumer Law
Last updated: January 18, 2026