Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and improve our services in accordance with Australian privacy legislation and gambling regulations. Last updated: January 19, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you visit our website or use our gaming platform. These files contain information about your browsing activity, preferences, and login credentials. In addition to traditional cookies, we also use similar technologies such as web beacons, pixels, local storage, and session storage to track and remember your interactions with our platform.
These technologies allow us to recognise you when you return to our site, remember your gaming preferences, secure your account, and analyse how players interact with our services. Without cookies, many features of our platform would not function properly, including account login, game selection, and responsible gambling tools.
2. Types of Cookies We Use
Our platform employs several categories of cookies, each serving specific purposes essential to your gaming experience and platform security. Below is a detailed breakdown of the types of cookies we utilise:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential/Necessary | Required for platform functionality, account security, payment processing, and compliance with Australian gambling regulations | Session to 24 months | Session ID, authentication tokens, CSRF protection |
| Functional | Remember user preferences, language settings, game volume, and accessibility options | 6 months to 2 years | Language preference, theme selection, font size settings |
| Performance/Analytical | Track website performance, user behaviour patterns, and gaming trends to improve platform stability and user experience | 12 months | Google Analytics, Hotjar heatmaps, server response times |
| Marketing/Advertising | Deliver targeted promotions, track campaign effectiveness, and personalise advertising content based on gaming preferences | 13 months | Facebook Pixel, Google Ads conversion tracking, retargeting cookies |
| Third-Party | Set by external service providers to enable payment gateways, fraud detection, and responsible gambling compliance tools | Varies by provider | Payment processor cookies, identity verification services |
3. Purpose and Legal Basis for Cookie Usage
We use cookies for legitimate business purposes that comply with Australian Consumer Law, the Privacy Act 1988 (Cth), and state-based gambling regulations. The primary purposes include:
- Enabling secure account access and protecting your personal information from unauthorised access
- Processing financial transactions and payments securely through authorised payment providers
- Remembering your gaming preferences and customised settings to enhance user experience
- Implementing responsible gambling measures, including deposit limits and self-exclusion tools
- Analysing platform performance and identifying technical issues affecting gameplay
- Detecting fraudulent activity and preventing unauthorised account access
- Complying with regulatory reporting requirements and gambling taxation obligations
- Delivering personalised promotional content based on your legitimate interests
- Monitoring responsible gaming compliance and preventing underage access
- Improving game variety and features based on aggregate user behaviour analysis
4. Third-Party Cookies and External Partners
Our platform integrates with various third-party service providers who may set their own cookies on your device. These external partners include payment processors, analytics companies, fraud detection services, and marketing networks. Each third party operates under their own privacy policies, which we encourage you to review independently.
We maintain data sharing agreements with all third parties to ensure they process your information in compliance with Australian privacy standards. However, we are not responsible for the cookie policies of external websites or services. Third-party partners may include international entities subject to different privacy regimes, and data transfers are conducted with appropriate safeguards.
- Payment gateways and financial institutions
- Identity verification and KYC providers
- Analytics platforms and performance monitoring services
- Advertising networks and retargeting providers
- Responsible gambling verification services
- Fraud prevention and security service providers
5. How to Manage and Control Cookies
You retain control over cookie settings on your device and can manage your preferences through multiple methods. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may impair platform functionality and prevent access to gaming features.
To manage cookies through your browser settings, follow these instructions for popular browsers:
- Google Chrome: Click Settings → Privacy and Security → Cookies and other site data → Select your preference and manage exceptions for our domain
- Mozilla Firefox: Access Preferences → Privacy & Security → Cookies and Site Data → Choose to accept or reject cookies
- Safari (macOS/iOS): Navigate to Preferences → Privacy → Cookies and website data → Manage website data settings
- Microsoft Edge: Open Settings → Privacy, search, and services → Clear browsing data → Manage cookies and site permissions
- Opera Browser: Go to Settings → Advanced → Cookies → Configure cookie acceptance preferences
Additionally, you can opt out of marketing cookies directly through your account dashboard, where we provide a preference centre allowing granular control over non-essential cookie categories.
6. Your Privacy Rights and Data Protection
Under Australian privacy legislation, you have specific rights regarding your personal information collected through cookies. These rights include the right to access, correct, and delete information we hold about you, subject to lawful exceptions.
You may request information about the specific cookies stored on your device and their purposes by contacting our Privacy Team. We will provide a detailed breakdown within thirty days of receipt of your request, complying with Privacy Act requirements.
If you are concerned about how your data is being used, you may lodge a complaint with the Office of the Australian Information Commissioner. Our platform maintains a Privacy Officer who oversees compliance with privacy obligations and can address your concerns directly.
Cookie data is retained only for as long as necessary to fulfil the purposes outlined in this policy, typically ranging from session duration to twenty-four months depending on cookie type. Once retention periods expire, cookies are automatically deleted from our servers.
7. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, regulatory requirements, or our platform operations. Any material changes will be communicated through prominent notification on our website, and we will obtain your consent before implementing changes that expand cookie usage.
You are encouraged to review this policy regularly to stay informed about how we use cookies. Continued use of our platform following notification of changes constitutes your acceptance of the updated policy. If you disagree with any changes, you may cease using our services and request deletion of your account and associated data.
For questions regarding this Cookie Policy or to exercise your privacy rights, please contact our customer support team through the Help section or email our Privacy Officer directly. We are committed to maintaining transparency about our cookie usage and protecting your privacy rights under Australian law.